TECHNOLOGY and the way we use it

We take pride in our (HOV) Hands on videos, (AIU) Audio instructional Units (POD CASTS) and monthly blogs. Each analyst has the ability to not only provide these tools to techs, help desk agents and customers but also build new documents, provide updates to existing manuals and other forms of material. The lab that PPT provides access to each analyst is our very own state-of-the-art Technical Learning Ground. We duplicate the issue the customer is having and fix it along the way. Having a Step by Step visual impression with the customer/technician via our live streaming video service, allows a sense of ease for the customer and a tech to tech view of what is currently being processed onsite as we work the issue live in our lab.

 

VIDEO (HOV) VLOGS

At PPT UNIVERSITY, we provide a video instructional that the technicians can use prior to arriving at site. These instructional viideos provide a step-by-step feature of what the technician in the field is being asked to do. 



AUDIO (AIU) Audio instructional Units 

We also provide an audio instructional that the technicians can use while onsite as instructionals. These instructional audio pod cast provide a step-by-step feature of what the technician in the field is being asked to do. These items are available for download on the Apple ITUNES and Google Play stores. 

 

PRINTER SUPPORT Tweet Cast (PSTC)

We provide immediate support to our technicians in ways that makes life easy. Introducing our new addition, PS Tweet Cast, allows a technician to send a Tweet to our twitter account and we will respond with a shortened link that that tech can click on that will redirect him to either a download page or active webpage that can be used to guide and provide support for the technician.