A SMS Level 3 analyst is the highest level of support in our Help Desk model. We are responsible for handling the most difficult or advanced problems that our customer’s experience. We are the expert level for all technical problems. We are the best of the best…
Supply a problem, we will fix it because it's our passion.
Our success has been the direct result of a unique client-driven services strategy.
SMART Hands
The SMART hands package is designated to provide individuals of the PPSG/SMS extended service hands the ability to process low to medium level service calls. These calls range from simple Keyboard installation and removal to more complex calls such as the installation of a maintenance kit for a Lexmark model unit. Each SMART PACK includes either Audio Podcast or Video (Vlogs) units, step-by-step documentation of the service call and a checklist that will guide the individual through a PPSG Service Call.
We are currently hiring Smart Hands Technicians Nationwide! POSITION SUMMARY: Entry level Smart Hands Technicians will provide equipment installation/de-installation, rack and stack, patch cabling, swaps and disposal activities on-site at customer’s Critical Facilities.
Provide hardware break-fix services for network infrastructure at the control and direction of customer.
Install and de-install computers, monitors, keyboards and printers as needed. Install devices (e.g., phone, computers, cables, boards, edge router/switch, etc.) Swap out devices (e.g., phones, computers, cables, boards, edge router/switch, etc.) Install, troubleshoot, and de-install Network
If you are interested in this position please forward resume to Sean.Biggs@symaint.com. PPSG Smart Hands provides Printer and Personal Systems repair services. We employ specialized recruiters focused in the fields of Engineering, Information Technology, Manufacturing & Distribution. Be sure to view the document below to view all aspects of the program.
Please take the time to download the items below that are needed to process your application for the PPSG/SMS SMART Hands program.
PPSG CERTIFIED
Once you have downloaded and completed both of the files, please send an email to virginia.prioleau@sysmaint.com Subject line should read, SMART HANDS and the application process will begin.
Thank you for your interest in the PPSG/SMS SMART Hands program.